Terms & Conditions

TERMS AND CONDITIONS

Lion’s Choice

Effective Date: January 1, 2026 Last Updated: March 6, 2026

IMPORTANT NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER (SECTION 15) THAT AFFECT YOUR LEGAL RIGHTS. BY USING OUR WEBSITE, MOBILE APPLICATION, OR SERVICES, YOU AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT OR THROUGH CLASS ACTIONS.

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website at www.lionschoice.com (the “Site”), our mobile applications, online ordering platform, loyalty and rewards programs, and any related services (collectively, the “Services”) operated by Lion’s Choice (“Company,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy (available at [www.lionschoice.com/privacy-policy]), and any additional terms or policies referenced herein. If you do not agree to these Terms, do not access or use the Services.

Your use of the Services constitutes your electronic signature and your consent to enter into these Terms. We recommend that you print or save a copy of these Terms for your records.

2. Scope

These Terms apply to your use of the Services, including:

Our website at www.lionschoice.com
Our mobile application(s)
Online ordering (pickup, delivery, and catering, where available)
Our loyalty and rewards program
Any communications you send or receive through the Services (email, text, chat)
Your interactions with our advertising on third-party platforms, where those advertisements link to these Terms

These Terms do not govern in-restaurant transactions or interactions that occur offline. Separate terms or policies may apply to specific promotions, contests, gift card programs, or other features, and will be provided at the time of participation.

3. Eligibility

You must be at least 13 years of age to use the Services. If you are between 13 and 18 years of age (or the age of legal majority in your jurisdiction), you may only use the Services under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms. By using the Services, you represent and warrant that you meet these eligibility requirements.

4. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date above and may provide additional notice through the Site (such as a banner notification) or by email. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Services.

5. Account Registration and Security

Certain features of the Services (such as online ordering and loyalty programs) may require you to create an account. When registering, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Accept responsibility for all activity that occurs under your account
Notify us immediately of any unauthorized use of your account at privacy@lionschoice.com

We reserve the right to suspend or terminate your account at our sole discretion if we suspect any unauthorized use, fraud, or violation of these Terms. You may delete your account at any time by contacting us. Upon account deletion, we will handle your personal data in accordance with our Privacy Policy, including applicable retention obligations.

6. Online Ordering and Transactions

6.1 Orders and Pricing

All orders placed through our Services are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraud. Prices and menu items are subject to change without notice. Applicable sales tax will be added at checkout as required by Missouri and Illinois law.

While we make reasonable efforts to ensure the accuracy of menu descriptions and pricing on our Services, errors may occur. If we discover a pricing error after you have placed an order, we will notify you and give you the option to confirm or cancel the order at the corrected price.

6.2 Payment

By submitting an order, you authorize us to charge the payment method you provide for the total order amount, including applicable taxes, fees, and delivery charges (if applicable). Payment processing is handled by our third-party payment processor. As described in our Privacy Policy, we do not store your full credit card number or CVV code after transaction authorization, in compliance with PCI DSS. All payments are final unless otherwise stated in our refund policy below.

6.3 Refunds and Cancellations

If you are unsatisfied with your order, please contact us at the restaurant location where the order was placed or through the contact information provided in Section 20. Refund decisions are made at our reasonable discretion. We may issue refunds, store credits, or replacement items depending on the circumstances. Orders may be cancelled prior to preparation; once preparation has begun, cancellation may not be available.

6.4 Delivery

Where delivery is available through the Services or through third-party delivery platforms, delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by factors beyond our reasonable control, including traffic, weather, or delivery partner availability. If delivery is fulfilled by a third-party delivery service, that service’s own terms and conditions will also apply to your delivery order.

7. Loyalty and Rewards Program

If we offer a loyalty or rewards program through the Services, participation is subject to the specific program terms and conditions provided at enrollment. General terms include:

We reserve the right to modify, suspend, or discontinue the loyalty program at any time with reasonable notice
Points or rewards have no cash value and are not transferable unless expressly permitted
Points or rewards may expire after a period of inactivity as specified in the program terms
We may cancel or suspend your loyalty account if we suspect fraud, abuse, or violation of program terms
Any benefits or rewards earned are subject to availability and may be substituted at our discretion
Your loyalty program data is collected and used as described in our Privacy Policy.

8. Gift Cards

Gift cards purchased through our Services or at our restaurant locations are subject to the following terms:

Gift cards are redeemable for food and beverages at participating Lion’s Choice locations
Gift cards have no expiration date and no inactivity or service fees will be charged, in compliance with Missouri and Illinois law
Gift cards are not redeemable for cash (except as required by applicable law), are not refundable, and cannot be used to purchase other gift cards
We are not responsible for lost, stolen, or damaged gift cards, except as required by applicable law
Risk of loss and title for gift cards pass to the purchaser upon electronic transmission or physical delivery

9. Intellectual Property

All content on the Services, including but not limited to text, graphics, logos, images, trademarks, trade names, menu descriptions, photographs, software, and the overall design and arrangement thereof (collectively, “Content”), is the property of Lion’s Choice or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services and Content for your personal, non-commercial use only. You may not:

Reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any Content without our prior written consent
Use any data mining, robots, scraping, or similar data-gathering or extraction methods on our Content
Frame or mirror any portion of the Services on any other server or Internet-based device
Use the Services or Content for any commercial purpose without our prior written consent

The Lion’s Choice name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Lion’s Choice or its affiliates or licensors. You may not use such marks without our prior written permission.

10. User-Submitted Content

If you submit reviews, feedback, comments, photos, or other content through the Services (“User Content”), you grant Lion’s Choice a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, display, distribute, and create derivative works from such User Content and to use your name, likeness, username, and social media handle in connection with such content in connection with our business operations, marketing, and Services.

You represent and warrant that:

You own or have the rights to submit any User Content
Your User Content does not violate any third party’s intellectual property, privacy, publicity, or other rights
Your User Content does not contain defamatory, obscene, or unlawful material
Your User Content is not fraudulent or misleading

We reserve the right to remove any User Content at our sole discretion and without notice. We do not endorse any User Content and assume no responsibility or liability for its accuracy, completeness, or reliability.

11. Prohibited Conduct

You agree not to engage in any of the following activities when using the Services:

Using the Services for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation
Submitting false, misleading, or fraudulent information, including but not limited to fraudulent orders or payment information
Attempting to gain unauthorized access to the Services, other user accounts, or our computer systems or networks
Interfering with or disrupting the Services, servers, or networks connected to the Services, including through denial-of-service attacks
Using automated means (bots, scrapers, crawlers, spiders) to access or collect data from the Services without our prior written permission
Transmitting any viruses, malware, worms, Trojan horses, or other harmful code
Impersonating any person or entity or misrepresenting your affiliation with any person or entity
Harvesting or collecting personal information of other users
Using the Services to send unsolicited communications, spam, or chain letters
Circumventing, disabling, or otherwise interfering with any security or access controls of the Services
Reverse engineering, decompiling, or disassembling any portion of the Services
Using the Services in any manner that could disable, overburden, damage, or impair the Services
Using the Services to resell Lion’s Choice products or services without authorization.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including reporting such activity to law enforcement authorities.

12. Third-Party Links, Services, and Advertising

The Services may contain links to third-party websites, applications, or services, including delivery platforms, social media platforms, payment processors, and advertising networks. These third-party services are governed by their own terms of use and privacy policies. We are not responsible for the content, availability, accuracy, or practices of any third-party services. Your use of third-party services is at your own risk.

Advertising: As described in our Privacy Policy, we use programmatic advertising platforms (such as Google and The Trade Desk) to deliver advertisements to you on our Services and on third-party platforms. Our advertising service provider, AiDigital, facilitates these campaigns on our behalf. Your interactions with advertisements are subject to the privacy practices described in our Privacy Policy, including your rights to opt out of targeted advertising.

We do not endorse, warrant, or guarantee any third-party products, services, or content, and we will not be liable for any loss or damage arising from your use of or reliance on any third-party services.

13. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LION’S CHOICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that:

The Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components
The results obtained from use of the Services will be accurate or reliable
Any errors in the Services will be corrected
The accuracy or completeness of any information, content, or materials provided through the Services, including nutritional information, allergen information, calorie counts, or menu descriptions, is guaranteed

FOOD ALLERGY AND DIETARY NOTICE: Our restaurants handle common allergens including wheat, soy, milk, eggs, tree nuts, peanuts, fish, and shellfish. Cross-contact with allergens may occur during food preparation. We cannot guarantee that any menu item is completely free of allergens. Nutritional and allergen information provided through our Services is for general guidance only and may vary based on preparation methods, portion sizes, seasonal ingredient substitutions, and regional ingredient differences. Customers with food allergies or dietary restrictions should exercise their own judgment and contact the specific restaurant location directly for the most current and detailed allergen information before placing an order.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LION’S CHOICE, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, FRANCHISEES, LICENSORS, OR SERVICE PROVIDERS (INCLUDING AIDIGITAL AND OTHER ADVERTISING SERVICE PROVIDERS) BE LIABLE FOR ANY INDIRECT,

INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

Your access to or use of (or inability to access or use) the Services
Any conduct or content of any third party on or through the Services
Any content obtained from the Services, including nutritional or allergen information
Unauthorized access, use, or alteration of your transmissions or content
Any errors, omissions, or inaccuracies in menu items, pricing, or promotional materials
Any delivery delays, order errors, or food quality issues

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO LION’S CHOICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Lion’s Choice, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, franchisees, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

(a) Your use of or access to the Services

(b) Your violation of these Terms or any applicable law or regulation

(d) Your violation of any rights of any third party

(e) Any dispute between you and a third party arising from your use of the Services

16. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. THIS SECTION ALSO GOVERNS DISPUTES ARISING UNDER OUR PRIVACY POLICY.

16.1 Scope

This dispute resolution provision applies to any dispute, claim, or controversy (“Dispute”) arising out of or relating to these Terms, our Privacy Policy, the Services, your relationship with Lion’s Choice, or any data or privacy practices described in our Privacy Policy, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

16.2 Informal Resolution First

Before initiating any formal dispute resolution proceeding, you agree to first contact us and attempt to resolve any Dispute informally. To initiate informal resolution, you must send a written notice describing the Dispute, the relevant facts, and your desired resolution (“Notice of Dispute”) to:

Lion’s Choice

Attn: Legal Department – Dispute Resolution
12977 N Forty Dr., Suite 100
St. Louis, MO 63141
Email: privacy@lionschoice.com

We will attempt to resolve the Dispute informally within sixty (60) days of receiving your Notice of Dispute. During this informal resolution period, any applicable statute of limitations or filing deadline shall be tolled. If the Dispute is not resolved within sixty (60) days, either party may proceed to binding arbitration as described below.

16.3 Binding Arbitration

Agreement to Arbitrate: If informal resolution is unsuccessful, you and Lion’s Choice agree that any Dispute shall be resolved exclusively through final and binding individual arbitration, rather than in court, except that either party may bring an individual action in small claims court if the claim qualifies. The Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of this arbitration provision.

Arbitration Administration: Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, which are available at www.adr.org or by calling 1-800-778-7879. If the AAA is unavailable or unable to administer the arbitration, the parties shall mutually agree on an alternative arbitration forum. If the parties cannot agree, a court of competent jurisdiction shall appoint an arbitrator.

Arbitration Location and Format: Arbitration shall take place in St. Louis County, Missouri, unless you and Lion’s Choice mutually agree to a different location. For claims of $25,000 or less, you may choose whether the arbitration proceeds in person, by telephone, by videoconference, or based solely on written submissions. The arbitrator shall determine the format for claims exceeding $25,000.

Arbitration Fees and Costs: For individual claims of $75,000 or less, Lion’s Choice will pay all AAA filing, administration, and arbitrator fees beyond the initial filing fee required under AAA’s Consumer Arbitration Rules (currently $200 for claims up to $10,000). For claims exceeding $75,000, the allocation of fees and costs shall be determined by the AAA’s Consumer Arbitration Rules. Each party shall bear its own attorneys’ fees unless applicable law or the arbitrator’s award provides otherwise. If the arbitrator finds that the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards of Federal Rule of Civil Procedure 11(b)), the payment of all fees shall be governed by the AAA Rules.

Arbitrator’s Authority: The arbitrator shall have exclusive authority to resolve all Disputes, including the scope, enforceability, and arbitrability of this arbitration provision. The arbitrator may award any relief that would be available in court, including injunctive or declaratory relief, but only on an individual basis and only to the extent necessary to provide relief warranted by the individual claim.

Arbitrator’s Award: The arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s decision shall be final and binding and may be confirmed and enforced in any court of competent jurisdiction.

16.4 Class Action and Jury Trial Waiver

YOU AND LION’S CHOICE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND LION’S CHOICE AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND LION’S CHOICE WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY COURT PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, OUR PRIVACY POLICY, OR THE SERVICES.

16.5 Exceptions to Arbitration

Notwithstanding the foregoing, the following Disputes are excluded from binding arbitration:

Individual claims brought in small claims court, provided the claim remains in small claims court and is pursued on an individual basis
Claims for injunctive or equitable relief to prevent unauthorized use or abuse of the Services, or intellectual property infringement, which may be brought in any court of competent jurisdiction
Any Dispute where arbitration is prohibited by applicable law that cannot be preempted by the FAA

16.6 Opt-Out Right

You may opt out of this arbitration provision within thirty (30) days of first accepting these Terms by sending a written notice to the address in Section 16.2 with the subject line “Arbitration Opt-Out.” Your notice must include your full name, mailing address, email address associated with your account (if any), and a clear statement that you wish to opt out of arbitration. If you opt out, you and Lion’s Choice will retain the right to litigate Disputes in court. Opting out of arbitration does not affect any other provisions of these Terms.

16.7 Survival and Severability of Arbitration Provision

This arbitration provision shall survive the termination of your relationship with Lion’s Choice and your use of the Services. If any portion of this arbitration provision is found to be unenforceable or unlawful, that portion shall be severed and the remainder of the arbitration provision shall be given full force and effect. However, if the class action waiver in Section 16.4 is found to be unenforceable as to a particular claim or request for relief, then the entirety of this arbitration provision shall be deemed void as to that claim or request for relief only, and such claim or request for relief shall proceed in court.

16.8 Future Changes to Arbitration Provision

If we make any future material changes to this arbitration provision (other than a change to the notice address), you may reject such changes within thirty (30) days of the change becoming effective by sending written notice to the address in Section 16.2. By rejecting any future change, you agree that you will arbitrate any Dispute under the version of this arbitration provision that was in effect at the time of your initial acceptance of these Terms.

17. Governing Law and Venue

These Terms and any Disputes not subject to arbitration shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of laws principles. For any

Disputes not subject to arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in or having jurisdiction over St. Louis County, Missouri.

18. Privacy

Your use of the Services is also governed by our Privacy Policy, available at [www.lionschoice.com/privacy-policy]. By using the Services, you consent to the collection, processing, and use of your information as described in the Privacy Policy. Key privacy practices include:

We do not sell your personal information for monetary consideration
Our website supports and honors Global Privacy Control (GPC) signals and Do Not Track (DNT) signals
We use programmatic advertising platforms to deliver targeted advertising, and you have the right to opt out
Payment card data is processed by third-party payment processors; we do not store full card numbers or CVV codes
You have rights to access, correct, delete, and port your personal data, depending on your state of residency

In the event of any conflict between these Terms and the Privacy Policy regarding the handling of your personal information, the Privacy Policy shall control. Any Dispute related to privacy practices or data handling is subject to the dispute resolution provisions of Section 16.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features of the Services (including loyalty program terms, gift card terms, and promotion-specific rules), constitute the entire agreement between you and Lion’s Choice regarding the Services and supersede all prior or contemporaneous agreements, communications, and proposals, whether electronic, oral, or written.

19.2 Severability

If any provision of these Terms (other than the arbitration and class action waiver provisions, which are governed by Section 16.7) is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by Lion’s Choice to be effective.

19.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. Any purported assignment in violation of this section shall be void.

19.5 Force Majeure

Lion’s Choice shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, public health emergencies, acts of government, war, terrorism, civil unrest, labor disputes, power failures, Internet or telecommunications disruptions, cyberattacks, supplier failures, or supply chain disruptions.

19.6 Electronic Communications

By using the Services and providing your email address, you consent to receive electronic communications from us, including order confirmations, account notifications, promotional messages (subject to your opt-out rights as described in our Privacy Policy), and legal notices. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

19.7 Notices

We may provide notices to you through the Site, by email to the address associated with your account, or by any other reasonable means. You may provide notices to us by mail to the address below or by email to legal@lionschoice.com. Notices are deemed received on the date of delivery for email and three (3) business days after mailing for postal mail sent via certified or registered mail.

19.8 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

19.9 SMS/Text Messaging

If you opt in to receive SMS or text message communications from Lion’s Choice, you consent to receive transactional and promotional messages related to your account, orders, rewards program, and marketing offers. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message or by contacting us using the information in Section 20.

20. Contact Us

If you have any questions about these Terms and Conditions, the practices of this site, or your dealings with this site, please contact us at:

Lion’s Choice
12977 N Forty Dr., Suite 100
St. Louis, MO 63141
General inquiries: info@lionschoice.com
Privacy inquiries: privacy@lionschoice.com
Phone: 314.821.8665